Privacy Policy

Our Commitment to Privacy

Last Updated: [March, 2026]

Provenza India Pvt. Ltd. (“Provenza India”, “we”, “us”, “our”) values your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website https://provenzaindia.com/ or our services.

Information We Collect

A. Information You Provide

We may collect the following details when you contact us, register, or use our services:

• Name, company name, designation
• Email address, phone number, and business address
• Company registration details, GST number, or related business information
• Service or product requirements
• Emails, inquiry forms, and communication records
• Billing details and payment-related information

B. Information Collected Automatically

When you visit our website, we may collect:

• IP address, browser type, operating system
• Pages visited and time spent on our website
• Country and city based on IP address
• Cookies and similar technologies for website performance

How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Provide requested services or products
• Communication: Respond to inquiries, send quotations, and project updates
• Customization: Recommend suitable solutions based on your needs
• Improvement: Improve website performance and customer experience
• Compliance: Meet legal or regulatory requirements
• Marketing: Send updates or offers (only with your consent)

You can unsubscribe from marketing emails anytime.

Legal Basis for Processing

We process your data based on:

• Contract performance
• Legal obligations under Indian laws
• Legitimate business interests
• Your consent for marketing or optional services

Information Sharing & Disclosure

We do not sell or rent your personal data. We may share information only with:

• Service providers working on our behalf
• Payment processors and logistics partners
• Government or regulatory authorities when required by law
• Legal advisors or auditors under confidentiality

Data Security Measures

We take appropriate security measures, including:

• SSL encryption for secure data transfer
• Secure servers and firewalls
• Access control and password protection
• Regular system monitoring

However, no online system is 100% secure.

Data Retention

We retain information only as long as needed for:

• Service delivery and support
• Legal and tax requirements
• Business records

After that, data is safely deleted or anonymized.

Your Privacy Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (subject to legal limits)
• Withdraw consent for marketing

To exercise these rights, email us at info@provenzaindia.com.

Cookies & Tracking Technologies

We use cookies for:

• Website functionality
• Analytics and performance improvement
• Saving user preferences

You can disable cookies through your browser settings, but some features may not work properly.

Third-Party Links

Our website may include links to other websites. We are not responsible for their privacy practices. Please review their policies before sharing information.

International Data Transfers

Our services are mainly operated in India. If data is transferred outside India, we ensure appropriate security measures.

Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect information from anyone under 18 years of age.

Data Breach Notification

If a data breach occurs that affects your information, we will inform you as required by law and take steps to secure your data.

Updates to Privacy Policy

We may update this Privacy Policy when needed. Changes will be posted on this page with an updated date. Continued use of our website means you accept the changes.

Contact Information

If you have questions about this Privacy Policy, please contact us:

Company: Provenza India Pvt. Ltd.

Address: B-128, First Floor, Sector-2, Noida, 201301, Uttar Pradesh, India

Email: info@provenzaindia.com

Phone: +91 95192 70901

Grievance Redressal

If you are not satisfied with our response to your privacy-related concern, you may escalate the matter to our Grievance Officer:

We aim to respond to all complaints within 30 days.

You also have the right to file a complaint with the appropriate data protection or regulatory authority in your jurisdiction if you believe your concerns have not been properly addressed.

California Privacy Rights

If you are a resident of California, you may have certain additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal data)

To exercise your rights, please contact us using the details provided above.

European Union Privacy Rights

If you are located in the European Union, you may have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion (right to be forgotten)
• The right to restrict or object to certain processing
• The right to data portability

To make a request, please contact us at info@provenzaindia.com.